Tell us about Panakio Insurance Adjusters, Inc. and why you started it. Panakio Adjusters Inc. has been my family’s business since 1937. Five years ago, I bought the business with my business partner, Joe Caponigro. Panakio isn’t affiliated with any insurance companies. Our role is that of a private adjuster (technically called a Public Adjuster) when a property owner experiences a real estate property loss. We handle losses such as fire, pipe breaks, water damage, etc. The claims process is very complex and overwhelming, our service takes the mystery out of the equation which results in peace of mind and greater settlements for our clients.

What is the best piece of business advice you’ve ever received? This is a tough question! My Dad always told me that in this business, you can’t fake empathy and the harder you work the luckier you get. We see so many awful claims, you would think that we become immune, but we don’t. Every claim is different, and every family has unique circumstances and needs. Our passion allows us to do our absolute best to take care of every client. Unfortunately, we engage with our clients when something awful has happened. The ability to see the big picture and know what the end result looks like, keeps us going when the battle gets tough.

What is your favorite spot in Marblehead, and why? I love the stretch between Fort Sewall and The Adams house. I walk early most mornings and if you catch the sunrise at the right time, there is nothing more peaceful and beautiful. That is always the best way to start the day!

What is something people would be surprised to learn about you? I’ve always been an entrepreneur! I had my own fitness business for 20 years in Marblehead. It seems like a drastic change from fitness to public adjusting but there are many similarities. Most of all, I love to be of service to others!

Panakio Insurance Adjusters, Inc.
Melissa Sherwood
[email protected] or 781-592-7575


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